Privacy Policy

Effective Date: February 15, 2026 · Last Updated: February 15, 2026

Bell Insurance Group LLC ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website bellinsurancegroup.net, interact with us through Facebook Messenger, SMS text messages, email, or our website chat, or otherwise engage with our services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

1. Information We Collect

We may collect the following types of personal information when you interact with us:

Contact Information: Name, phone number (including mobile number), email address, and state of residence.
Insurance Inquiry Information: Type of coverage you are seeking, household size, general income range, Medicare status, life insurance motivation, and your timeline for obtaining coverage.
Communication Records: Records of conversations you have with our automated assistant or our licensed agents through Facebook Messenger, SMS, email, or website chat.
Usage Data: Information about how you interact with our website, including pages visited, time spent, referring sources, browser type, and device information.

We do NOT collect: Social Security numbers, dates of birth, full home addresses, financial account information, or credit card numbers through our automated systems or website.

2. How We Collect Information

Directly from you: When you submit a form on our website, fill out a Facebook Lead Form, send us a text message, engage with our chat widget, respond to our emails, or speak with our agents.
From automated systems: Our automated assistant collects responses you provide during qualification conversations to match you with appropriate coverage options.
From third-party platforms: When you interact with us through Facebook Messenger or submit a Facebook Lead Form, we receive the information you provide through those platforms.
Through cookies and tracking technologies: As described in Section 7 below.

3. How We Use Your Information

To provide insurance services: To understand your coverage needs, match you with appropriate insurance options, schedule consultations, and assist with enrollment.
To communicate with you: To send appointment confirmations, appointment reminders, follow-up messages, qualification questions, educational content about insurance options, and other communications related to your insurance inquiry via SMS text messages, emails, and phone calls.
To improve our services: To analyze how our services are used and improve our processes, website, and communications.
To comply with legal obligations: To meet regulatory and legal requirements applicable to our business.

We do NOT use your information to make insurance coverage decisions.

4. SMS/Text Message Opt-In and Communications

By submitting a form on our website with the SMS consent checkbox checked, filling out a Facebook Lead Form with the SMS consent checkbox, or texting a keyword (such as HEALTH, MEDICARE, or LIFE) to our business number, you opt in to receive automated text messages (SMS/MMS) from Bell Insurance Group LLC.

Types of messages you may receive: Appointment confirmations, appointment reminders, qualification questions about your insurance needs, educational content about insurance options, follow-up communications regarding your inquiry, and promotional messages about our services.

Message frequency: Message frequency varies based on your interaction and inquiry status. You may receive up to 15 messages per month during active inquiry periods.

Message and data rates: Standard message and data rates from your wireless carrier may apply.

Opt-out: You may opt out of text messages at any time by replying STOP to any message. After opting out, you will receive a one-time confirmation message and no further text messages will be sent. You may opt out of marketing emails by clicking the unsubscribe link in any email.

Help: For help with our SMS service, reply HELP to any message or contact us at [email protected].

Consent is not required: Your consent to receive text messages is not a condition of purchasing any insurance product or service from Bell Insurance Group LLC.

5. Mobile Information Sharing

Bell Insurance Group LLC does not share, sell, rent, or trade your mobile phone number or any personal information collected through our SMS/text messaging program with third parties or affiliates for marketing or promotional purposes. Information collected through our text messaging program will only be used as described in this Privacy Policy to provide you with our insurance consultation services.

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

6. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

We may share your information only in the following circumstances:

Insurance carriers: When you authorize us to submit an application or obtain quotes on your behalf, we share the necessary information with the relevant insurance carriers.
Service providers: Third-party platforms we use to operate our business, including our CRM system (GoHighLevel), communication tools, and website hosting. These providers are contractually obligated to protect your information.
Legal requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.

7. Cookies and Tracking Practices

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze site traffic.

Essential cookies: Required for the website to function properly, such as remembering your form inputs.
Analytics cookies: Used to understand how visitors interact with our website, including pages visited, time on site, and traffic sources. We may use tools such as Google Analytics for this purpose.
Advertising cookies: If we run advertising campaigns (such as Facebook Ads), tracking pixels may be used to measure ad effectiveness.

You can control cookie preferences through your browser settings. Disabling cookies may affect your experience on our website. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

8. Data Security and Handling

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

Encrypted data transmission (SSL/TLS) on our website
Secure access controls for our CRM and communication platforms
Regular review of our data handling practices
Limited employee access to personal information on a need-to-know basis

However, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your information.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

10. Your Rights

Depending on your state of residence, you may have rights regarding your personal information, including:

Right to access: Request a copy of the personal information we hold about you.
Right to correction: Request that we correct inaccurate or incomplete information.
Right to deletion: Request that we delete your personal information, subject to legal retention requirements.
Right to opt out: Opt out of text messages by replying STOP, and opt out of emails by clicking unsubscribe.
Right to non-discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, contact us using the information in Section 12 below. We will respond to your request within 30 days.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

Bell Insurance Group LLC
Email: [email protected]
Address: 1747 Olentangy River Rd #1159, Columbus, OH 43212